Refund Policy

1. Statutory right of withdrawal

If you are a consumer entitled to a statutory cooling-off period, you may withdraw from an eligible online purchase without giving a reason. For consumers in the European Union or European Economic Area, the withdrawal period is 14 calendar days from the day you, or a person designated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the period starts when the last item is received.

To withdraw, use the cancellation function on rrrood.com or send a clear statement before the deadline to orders@rrrood.com. Include your name, order number, the item or items concerned, and a clear statement that you are withdrawing. You do not have to give a reason.

After notifying us, return the goods within 14 calendar days to:

RRROOD Editions
Tintorettostraat 8-1
1077 RT Amsterdam
Netherlands

Please contact us before sending the return so we can provide packing and identification instructions. This does not limit your statutory right to withdraw.

2. United States and Canada: no voluntary change-of-mind returns

For orders delivered to the United States or Canada, RRROOD does not offer voluntary returns, refunds, or exchanges because you changed your mind, no longer want the item, or prefer a different item.

This does not limit any mandatory rights under applicable law, including rights or remedies where goods are defective, damaged in transit, unsafe, materially misdescribed, incorrect, or not delivered, or where an online contract does not meet mandatory disclosure or other legal requirements. Where mandatory law gives you a cancellation or return right, that right applies despite this policy.

3. Return costs and condition

For a change-of-mind withdrawal, you pay the direct cost of returning the goods. Because prints and frames can be large, fragile, or expensive to ship internationally, return costs can be substantial. Use secure, protective packaging and a tracked and adequately insured service. You are responsible for the return until it reaches us, except where mandatory law provides otherwise.

You may inspect the goods as you would in a physical shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Original packaging is strongly recommended where it remains usable, but its absence does not by itself remove a statutory right of withdrawal.

4. Refund timing and method

For a valid full-order withdrawal, we will refund the payments received for the returned goods and the cost of our least expensive standard outbound delivery option. We do not refund any additional amount paid for an upgraded or express delivery option. For a partial return, outbound delivery costs are not refunded where applicable law permits.

We will issue the refund within 14 calendar days after receiving your withdrawal notice, but we may withhold it until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

5. Personalised goods

The statutory right of withdrawal does not apply to goods made to your individual specifications or clearly personalised, where that exception is disclosed before purchase and applies under mandatory law. Selecting a standard size, paper, or frame option does not by itself make an item personalised. Limited-edition, numbered, sale, or discounted status does not by itself remove a statutory withdrawal right.

6. Damage, defects, and incorrect items

This change-of-mind policy does not limit your rights when goods are defective, damaged in transit, or not what you ordered. Inspect the parcel promptly and contact orders@rrrood.com as soon as reasonably possible with your order number, photographs of the item and packaging, and a short description. Prompt notice helps us pursue the carrier or production partner, but it does not reduce mandatory statutory rights.

Do not discard the item or packaging until we confirm the next step. Where a defect, transit damage, or fulfilment error is verified, RRROOD will provide the remedy required by applicable law and will bear required return or replacement costs.

7. Exchanges and refused deliveries

We do not operate a separate exchange service. If you are eligible to return an item, complete the return and place a new order for the preferred item.

If a parcel is refused or becomes undeliverable because of an incorrect or incomplete address, failure to collect, or refusal to pay charges clearly disclosed before purchase, we may deduct direct, unrecoverable return, re-delivery, customs, or carrier costs from any refund only to the extent permitted by applicable law. This does not apply where RRROOD or its carrier caused the delivery failure.

Last updated: 24 August 2026.